Our Terms and conditions

External cleaning T&Cs


By accepting a quote from us, you as a valued customer of Xplicit Kleans Pty Ltd adhere to the following points to suit both 'You' the customer and Xplicit Kleans;

 

  • For jobs booked with the value of over $1000 a deposit will be taken of 50%, we offer a 72 hour change of mind policy. (we will supply you with the secure payment link along with a prompt to secure your date for the work to commence.

 

  • After job completion and customer sign off via supplied document or written text has been made no return to job site will be made

 

  • Additional job requests must be agreed by the manager at the job cost quoted price.  

 

  • A pre job site inspection with a walk through will be conducted for a purpose of highlighting defects if any to prevent conflict 

 

  • Payment term of 5 day post job completion will be accepted before 10% penalty fee is applied

 

  • We will apply our health and safety checks before any work will commence with the permission to make a decision to postpone the job depending on the situation in case of risks or hazards; managers consent to confirm.

 

  • Supplied before and after pictures will be sent upon request to present the completed work to 'You' the customer along with the invoice 

 

  • Any personal belongs of 'You' customer should be moved prior to commencement of job, unless pre requested to the manager at an agreed labour charge 

 

 

We will require a sign off at the end of the job by completing a walk around with our team by a job satisfaction text if using video call or to sign produced document.


Please read terms below 

* Bookings will be made in advance by both parties agreeing to a preferred date & time

** For all bookings with value $1000+ a 50% deposit will be requested which will then intern be subtracted off your final invoice

*** We have a 48 hour cancelation policy for all work carried out by all of our teams, failure to do so will incur a 30% additional charge upon rescheduling, if you decide not to reschedule your deposit will be lost



Internal cleaning 

PLEASE READ TERMS BELOW:

 

* Bookings will be made in advance by both parties agreeing to a preferred time

** We have a 48 hour cancelation policy for all work carried out by our teams, failure to do so will incur 50% charge

***Payment term of 48 hours after completion will be accepted before 30% penalty fee is applied (unless already paid in advance)


Service Areas

Western Suburbs

Southside

Ipswich

Springfield Lakes

Logan

Redlands

Coomera

Xplicit Kleans

21 Drovers Pl, Sumner QLD 4074


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